Luxury Client Advisory Services
PHG Consulting has a unique advantage in understanding the luxury clientele and their needs. As a sister company to Preferred Hotels & Resorts, we are well positioned to help hotels with a desire to attract and service those customers who are looking for that ultra-luxury, one-of-a-kind experiences.
Our services include global expertise to the luxury hospitality community focused on property and amenities management, service standards, brand innovation, as well as luxury program participation and acceptance requirements.
- Experiences & Amenities: Wellness programs, Spa Facility & treatments, Fitness offerings, Outdoor adventures, Private access
- Guest Communications: Website, (Pre-) Arrival and departures standards, Online Reputation Management
- Property Planning & Design: Resort layout, Category distinction, 'Sense of Place'
- Staff & Butler Training: Staff and guest engagement, Team empowerment, Intuitive services, Professional conduct