Due to financial or resource constraints, it is more efficient for some hospitality businesses
to outsource reservations and call center services, for both individual and group business.
PHG Consulting establishes a business-to-business (B2B) and business-to-consumer (B2C)
service support flow for travelers by providing 24/7 Reservation Desk capabilities,
toll-free support lines, and Merchant of Record for processing financial
transactions for consumer reservation payments.